Mya adds WhatsApp and Facebook Messenger
Creating a seamless candidate and recruiter experience comes from having a truly integrated omni-channel approach to candidate engagement. Mya supports communication with candidates wherever they are - including SMS, WhatsApp, social media, web chat, career sites, and job boards. These integrations allow our customers to easily turn on new channels in the Mya Platform and the flexibility to engage with all candidates across all channels and sources globally. The result is a significantly faster, more efficient and engaging experience for candidates and hiring teams throughout the entire recruiting lifecycle.
Over the past year, Mya has had millions of conversations with candidates around the world, including in the US, UK, Canada, France, Spain, India, Singapore, Hong Kong, and Australia. SMS has been a highly effective channel for Mya in the US, but in other markets, messaging applications like WhatsApp, Facebook Messenger, and WeChat have emerged as the leading communication channels. WhatsApp has become by far the most prominent channel in many parts of Europe, South America, India, and South East Asia while WeChat has dominated the Chinese market. Mya added an integration with WhatsApp earlier this year and has recently introduced Facebook Messenger into the platform. By taking an omni-channel approach and supporting all of the most popular messaging channels globally, Mya enables customers to expand their reach and maximize engagement with their candidates.
In addition to supporting all major messaging channels, Mya has also built integrations that create a seamless candidate experience across all applicant sources (e.g. job boards, career sites, referrals, offline events and promotion, etc.). Job boards have introduced direct apply options that host the application process natively on their site and push profiles directly into the client ATS. Mya offers workflows that provide a seamless conversational experience for candidates that apply directly on Indeed, LinkedIn, Careerbuilder, Monster, Snagajob, Glassdoor, or any of the other major job boards. For those that apply through the client’s career site, Mya offers a chat UI that gives job seekers an easy way to search for a job, apply and instantly complete the screening and interview scheduling process. For candidates that learn about our clients’ jobs offline (e.g. through a career fair, billboard, or ‘help wanted’ sign), Mya offers Text-to-Apply which enables job seekers to create their application and start the screening process with Mya by simply texting “apply” to a phone number.
Having a smooth and uninterrupted experience for candidates and recruiters means streamlining these connections rather than adding steps to the process. Whichever channel job seekers engage with, Mya minimizes the steps that candidates need to take and passes the enriched candidate data directly into the client’s ATS. At Mya, engaging with candidates in a natural way and enabling a seamless experience regardless of the channel or the source of application is not just a technological choice, it is part of our DNA.
Mya is the leading conversational AI recruiter. The solution helps hiring teams scale their sourcing efforts, screen and shortlist large applicant pools, automate the scheduling process, provide onboarding and HR support, and deliver a world-class candidate and employee experience. Mya applies proprietary natural language and machine learning techniques to have open-ended, natural and dynamic conversations, gather deep candidate insights, and build trust and confidence with its users. The technology interacts with candidates through SMS, WhatsApp, and other messaging applications and can be embedded into your career site and application process. Mya is highly configurable, speaks multiple languages, and can be seamlessly integrated into your ATS, CRM, and calendar systems.
About Mya Systems
Formerly known as FirstJob, Mya Systems was co-founded in 2012 by Eyal Grayevsky, CEO, and James Maddox, CTO. The San Francisco-based company launched Mya, its conversational AI recruiter, in July of 2016 to address major inefficiencies in recruiting and improve the process for both candidates and recruiters. Mya quickly gained an A-list of customers and established itself as a leading AI solutions provider in the recruiting industry. The company has raised $32.4M of venture funding in three rounds from top-tier investors including Emergence Capital and Foundation Capital. Mya has garnered industry recognition and awards from CB Insights AI 100, Bersin by Deloitte’s 2017 Disruptions Report, Recruiter.com’s Top 10 Recruiting Tools, and Kairos Society’s K50, among others.